1. What types of items do you offer for rent?

We offer a wide range of rental items including inflatables, tables & chairs, yard games, audio & lighting, photo booths, and more. See a complete list of our inventory on our Rentals page for more information.

2. How do I place a rental order?

You can contact us by phone, email, or by filling out the “Contact Us” form on our website. Once we receive your request, we’ll check our availability and provide you with a detailed quote. If you decide to move forward, we’ll send over a rental agreement for your review and signature to finalize your reservation.

3. How far in advance should I book my rentals?

We recommend booking as early as possible, as our rental items are limited and tend to reserve quickly. To secure availability for your event, we encourage you to reach out as soon as you have a date, even if the finer details aren’t finalized yet. While we can’t guarantee availability for last-minute requests, we’ll always do our best to accommodate them whenever possible.

4. Is there a minimum rental order?

There is no minimum rental order required. However, a $50 delivery and setup fee applies to orders under $200. This fee is waived for orders over $200 with delivery locations within 50 miles of Bentonville, AR.

5. Do you require a deposit?

Yes, we require a 50% non-refundable deposit at the time of booking. This is due at the time of booking and will secure your reservation.

6. When is the final payment due? What forms of payment do you accept?

Final payment is due 10 days before your event date. You can pay online using the links provided on our Payment Page, or you can mail a check to: PO Box 1065, Bentonville, AR 72712.

7. What is your cancellation policy?

If the Client cancels the event for any reason, the deposit is non-refundable. However, in cases of inclement weather, the deposit or payment will be issued as a raincheck and applied toward a rescheduled date within 1 year, subject to Local Hub's availability. In the unlikely event that Local Hub must cancel, we will make every reasonable effort to secure a replacement service at the agreed-upon rate. If a suitable replacement cannot be arranged, the Client will receive a full refund of all payments made, including the deposit.

8. Do you deliver and pick up the rental items?

Yes, delivery is included with every rental. A $50 delivery and setup fee apply to orders under $200. For items that require more technical or involved setup such as inflatables, photo booths, and audio/lighting equipment, our team will handle the setup to ensure everything is properly installed and ready to use.

9. What happens if something is damaged or missing?

All rental items are thoroughly inspected before and after each use. If any items are missing or damaged beyond normal wear and tear, a replacement or repair fee may apply. Customers are responsible for any damage resulting from negligence or misuse. Our rental agreement includes safety guidelines for each item. If it is determined that these guidelines were not followed or that damage was intentional, the customer will be held liable for the full cost of repair or replacement. Any missing items will also be charged at their replacement value.

10. Do you rent items for indoor and outdoor events?

Absolutely! Our inventory is suitable for both indoor and outdoor events. However, we ask that you alert us ahead of time if items will be setup outside as extra precautions will need to be taken for certain items.

11. How do I return the items after my event?

Items should be returned (or ready for pickup) in the same condition they were received. For items that require more technical or involved tear down such as inflatables, photo booths, and audio/lighting equipment, our team will handle the tear down to ensure everything is properly packed away. We'll coordinate return instructions during the rental process.

Still have questions? Feel free to contact us. We are more than happy to answer all your questions.